Senior Analyst, Product Digital Restaurant Experience
Newport Beach, California 610 Newport Center Drive, 92660CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Digital Experiences Team at Chipotle creates world-class digital experiences that empower people to engage with Chipotle as a lifestyle. For real.
As the Senior Analyst, Product Digital Restaurant Experience, you will play a crucial role in analyzing data throughout the entire customer journey, from ordering to post-order care support. You will serve as the primary partner for the Digital Experience Product Management team, supporting various activities such as extracting patterns from post-order care datasets, identifying trends, and providing actionable recommendations to reduce ordering frictions and enhance the overall digital customer experiences. You will collaborate closely with our customer care team, accounting team, and key delivery partners to gather data and generating valuable insights and trends to improve the customer experiences.
WHAT YOU’LL DO
Collaborate with cross-functional stakeholders to understand business challenges and key success metrics.
Extract, transform, and analyze large datasets from multiple sources to pinpoint areas for improvement.
Translate complex data findings into clear and actionable recommendations to guide strategic decisions, improve conversion rates, reduce ordering frictions, and enhance the customer experience.
Monitor key performance indicators (KPIs) and provide insights to inform product strategy.
Troubleshoot/assist in identifying order issues throughout the customer journey.
Proactively gather and analyze customer issues to uncover patterns, correlations, and predictive insights.
WHAT YOU’LL BRING TO THE TABLE
Bachelor's Degree (BA/BS) from 4-year college or university preferred.
3+ years of experience with guiding improvements through reasoning and analysis.
You have experience working cross functionally supporting digital products teams and an understanding of key metrics.
You can translate data from multiple sources into relevant and actionable recommendations for digital products and partners.
You have proficiency in scripting and programming skills, working with large datasets, along with SQL expertise.
You are proficient in various data query and data visualization tools such as Snowflake, Splunk, etc.
You have excellent written and verbal communication skills coupled with solid listening and presentation skills.
You excel in collaborative environments and work positively with others.
Your authentic, burrito (or bowl!) loving self.
PAY TRANSPARENCY
A reasonable estimate of the current base pay range for this position is $98,000.00–$132,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.