Product Manager, Digital Restaurant Experience (Last Mile Experiences)
Newport Beach, California 610 Newport Center Drive, 92660CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
The Digital Experiences Team at Chipotle creates world-class digital experiences that empower people to engage with Chipotle as a lifestyle. For real.
As the Product Manager, Digital Restaurant Experience, you will set the strategy and drive the roadmap for owned products and experiences. You will work closely with our operations, food safety, design, systems teams, agile development teams, and key vendor partners to define and prioritize features, as well as build, launch, and iterate on new capabilities to deliver quality crew and customer experiences. You will also own the management of broader initiatives that impact technology-driven guest and crew experiences in our restaurants.
WHAT YOU’LL DO
Set your product vision and roadmap in-line with the Digital Restaurant Experience (DRE) Strategy and overall Chipotle Digital Experiences Team.
Use data, analytics, competitive research, user testing and market research to inform roadmap, feature priority, and make recommendations on which new tech/tools to invest in or leverage.
Develop customer-centric (restaurant guest and crew member) product roadmap for digital experiences related to customer pickup solutions, and last mile delivery experience.
Define and author product features and initiatives, partnering with Product Owners and Agile Development Teams to drive the execution of the work.
Work closely with technology vendor partners, including delivery partners, to manage relationships and ensure full understanding and relevant utilization of available capabilities.
Partner with cross functional stakeholders across the business to gain alignment, manage expectation, and execute quick turn POCs to create the Future for Chipotle, our customers, and our crew.
Define and communicate product success criteria, KPIs, and desired outcomes.
Partner with Product Managers across other Product Lines to ensure an overall cohesive and seamless digital experience.
WHAT YOU’LL BRING TO THE TABLE
High school diploma or general education degree (GED) required.
Bachelor's Degree (BA/BS) from 4-year college or university preferred.
5-7 years Product Management experience with subject matter expertise on B2C ecommerce, at a large-scale enterprise preferred.
Understanding of restaurant operations and factors such as food safety and physical space constraints that govern product design and development.
Ability to establish strong relationships and work effectively with RSC and Operations Leadership and cross functional teams. Excellent written and verbal communication skills coupled with solid listening, facilitation, and presentation skills.
Strong understanding of UX design, user flow and wireframes.
Ability to multi-task effectively and work successfully in a fast-paced environment.
Ability to balance the demands of concurrent initiatives.
Ability to establish strong relationships and work effectively with Restaurant Support Center and Operations Leadership and cross functional teams.
Your authentic, burrito (or bowl!) loving self.
PAY TRANSPARENCY
A reasonable estimate of the current base pay range for this position is $129,000.00–$178,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.