Trainer, IT Help Desk

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the IT Help Desk Trainer, you will contribute to the overall success of the business by analyzing Tier 1 support results of the managed service provider and the internal resources. This role engages with Tier 1, Tier 2, and Tier 3 teams to optimize the supportability of existing technology and ensures operational consistency as new technology rollouts, enhancements and changes are introduced. This role enables consistent restaurant focused support and supports continuously improving business response. 

WHAT YOU’LL DO

• Establish the structure and systems to efficiently design, develop, deliver, track and measure training deliverables for the Help Desk team.
• Develop and deliver an effective and consistent new hire training curriculum, including trainer and participant training materials, and analyzing existing materials.
• Design, develop and deliver soft skills and professional development curriculum. 
• Assist in quality review of Help Desk contacts, (calls, tickets, and e-mails). Identify group and individual training and coaching needs based on review findings. Provide feedback to supervisors, and leverage information to support a continuous feedback loop.
• Establish oneself as a subject-matter expert; partner with Help Desk leadership to recommend and implement process improvements and efficiencies.

WHAT YOU’LL BRING TO THE TABLE

• B.A./B.S. in related field (Information Systems/Technology, Computer Systems/Science/Engineering) preferred.
• 3-5 years of experience in design, delivery, and evaluation of technical training; as a trainer, coach, or training facilitator, preferably in a technical call center environment.
• Ability to learn new technology quickly.  
• Strong communication skills, with the ability to organize, present, and articulate ideas both verbally and in writing to a diverse audience; the ability to demonstrate effective and credible presentation and facilitation skills, in individual and large-group settings.
• Propensity to be creative, proactive, and self-motivated in the execution and completion of assigned accountabilities, including knowledge of traditional and modern training methods, trends, and techniques.  
• Performance management experience desired, including the ability to provide balanced feedback, navigate difficult conversations, and collaborate with others.
• Technical knowledge of Aloha, networking, and POS hardware preferred. 
• Ability to flex to the needs of a continuously changing business environment.
• Excel, Canva, Camtasia, Articulate, PowerPoint, and LMS skills.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $73,000.00–$101,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.  

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.