Coordinator, Facilities Support

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Facilities Support Coordinator, you will receive and respond to restaurant facility work orders that arrive primarily through the CMMS platform used for Facilities. The FSC responds to restaurants and Internal/External vendors via the CMMS, phone calls, and email. The FSC has a strong sense of urgency, attention to detail, critical thinking, and great customer service skills.

WHAT YOU’LL DO

• Respond to and process work orders immediately to achieve rapid response times with restaurants and Internal/External vendors.

• Contribute to a culture of rapid turnaround, and extremely high-quality customer service for our restaurant managers and Internal Facilities Team.

• Review, analyze and re-categorize work orders as necessary.

• Call restaurant managers for clarification of work orders and offer troubleshooting tips to resolve issue.

• Enforce standards with Facilities Team in terms of timeliness and multiple queue management.

• Identify issues and problems that arise within the platform used to track and trace work orders.

• Train operations teams on how to use the CMMS and efficiently execute work orders.

• Schedule and coordinate Preventative Maintenance, Warranty service and other services based on the priority of the issue, as needed.

• Follow through on all work orders to ensure completion of every level/priority. 

WHAT YOU’LL BRING TO THE TABLE

• Be available to work regular & non-traditional hours, including nights, weekends, and some holidays. The Facility Support Teams hours of operations are 6:30AM – 2:30AM every day.

• Have the ability to handle a high volume of work orders and phone calls daily.

• Have excellent customer service skills.

• Have excellent written and verbal communication skills with strong attention to detail, organization, and time management.

• Possess the desire and ability to work collaboratively in a team environment.

• Be able to work independently and efficiently.

• Have the ability to use a PC, along with MS Office Suite software.

• Have a sense of urgency when completing multiple tasks at once.

• Preferred B.A./B.S. in related field; OR equivalent experience.

• Knowledge of restaurant operations a plus.

• Technical knowledge of restaurant equipment a plus.

• Have a desire for continuous learning and self-improvement.

• Excellent verbal and written skills.

• Customer Service: 1 year (Preferred)

• Microsoft Office: 1 year (Preferred)

• Administrative: 1 year (Preferred)

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $19.71–$25.49. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.  

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.