Coordinator, Employee Service Center

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Coordinator, Employee Service Center (ESC), you will support Chipotle’s restaurant and corporate employees by delivering timely, accurate assistance across a range of HR-related inquiries. You will serve as a first point of contact for employees, helping resolve questions related to benefits, payroll, onboarding, I-9, and other day-to-day processes. In this role, you will balance a high volume of inbound calls and emails with offline casework, ensuring employee information is accurately managed across systems such as Workday and Paradox. Through consistent, high-quality support, you will help maintain smooth HR operations and a positive employee experience across the organization.

WHAT YOU’LL DO

• Provide prompt, accurate Tier 1 support to Chipotle restaurant and corporate employees by handling incoming calls and emails, and documenting and managing case details in ServiceNow in accordance with established processes and procedures.
• Support New Restaurant Openings (NROs) by conducting outbound calls and emails to restaurants, helping ensure employees and managers receive timely guidance and support on HR processes during onboarding and launch activities.
• Triage and escalate complex or unresolved cases (e.g., payroll discrepancies, benefits issues, system access challenges) to Tier II partners as appropriate.
• Maintain and update confidential employee information including legal name changes, contact updates, and personal identification details, with a high level of accuracy and discretion.
• Leverage internal training resources and system guides to support each interaction, including payroll inquiries, benefits eligibility, and Ready to Work confirmations.
• Assist employees and managers with system navigation and troubleshooting across Workday, Chipforce (UKG), Okta (SSO), time entry, and time-off requests.
• Support new hire onboarding by guiding employees and managers through Workday tasks, including I-9 process support and document uploads.
• Assist managers and applicants throughout the hiring process using Paradox and Workday Recruiting systems.
• Serve as a subject matter resource for vendor-supported Webex chat escalations, providing guidance on Tier 1 inquiries and escalating issues as needed to ensure appropriate resolution.
• Maintain daily reports in Workday and Paradox, ensuring timely completion of tasks and resolving issues such as duplicate accounts for returning employees.
• Manage multiple priorities across calls, emails, and reporting work, with a focus on timely resolution and strong service delivery.

WHAT YOU’LL BRING TO THE TABLE

• A high school diploma or general education degree (GED) required.
• Associate degree from a 2-year college or bachelor’s degree                 (BA/BS) from 4-year College or University preferred.
• 1+ years of experience in a customer service or support environment, preferably within a call center or high-volume, employee-facing setting.
• Experience supporting HR, payroll, benefits, or onboarding inquiries, or similar administrative support work, is a plus.
• Proficiency with Microsoft Office tools and experience using professional communication platforms (e.g., chat, case management, or ticketing systems) required.
• Familiarity with Workday or other HR systems is preferred.
• Bilingual in Spanish (verbal and written) preferred.
• Ability to navigate sensitive or difficult conversations with professionalism, empathy, and respect.
• Strong active listening and problem-solving skills.
• High attention to detail, with clear written communication and strong proofreading capabilities.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• Ability to handle confidential information with discretion and sound judgment.
• Adaptable and flexible, with the ability to learn quickly and respond to changing priorities.
• Ability to work a variable schedule to include nights and weekends.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $20.67–$26.45. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.  

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.