Coordinator, Employee Service Center
Columbus, Ohio 500 Neil Ave, 43215CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Coordinator, Employee Service Center, you will be responsible for responding to inbound calls and emails from Chipotle’s Restaurant and Corporate employees. You will support them with general inquiries about their benefits, payroll, I-9, onboarding, and other daily functions. This position answers inbound calls, emails and requests approximately 60% of the time, with the remainder of the time spent completing offline support that includes managing our Workday HCM and Paradox applicant system.
WHAT YOU’LL DO
Provide prompt and accurate Tier 1 support to Chipotle employees by answering incoming calls and emails while managing and recording details in the case management system, ServiceNow.
Place outbound calls and emails to restaurants as a dedicated regional support for New Restaurant Openings (NROs).
Escalate and triage escalated cases to internal Tier II partners as needed.
Manage and update confidential employment information.
Effectively use internal training resources and system guides as needed with each interaction, such as payroll inquiries, benefit eligibility, Ready to Work confirmation, etc.
Assist employees and managers with Workday, Chipforce (UKG), Okta (SSO), time entry, time off requests, and error troubleshooting.
Assist employees and managers with new hire onboarding and Workday task completion, including general guidance on the I-9 process and document uploads.
Assist managers and applicants through the hiring process in Paradox and Workday.
Process Legal Name requests in Workday.
Operate as the Subject Matter Expert (SME) through Webex chat escalations from our vendor.
Maintain daily reports and ensure tasks are completed promptly and troubleshoot duplicated accounts for returning former employees.
Multitask on reports, emails, and calls, with a focus on first-contact resolution.
WHAT YOU’LL BRING TO THE TABLE
A high school diploma or general education degree (GED) required.
Associate degree from a 2-year college or bachelor’s degree (BA/BS) from 4-year College or University preferred.
1-2 years of experience in a customer service-oriented service desk/call center role.
Experience with Microsoft Office tools and WebEx software required.
Experience with Workday and ServiceNow preferred.
Bilingual in Spanish verbal and written preferred.
Ability to listen actively, problem solve and handle difficult conversations in a calm, professional and respectful manner.
Strong attention to detail, clear written communication, and excellent proofreading skills.
Demonstrated ability to effectively manage multiple priorities in a fast-paced environment.
Maintain confidentiality and ensure information is managed appropriately.
Adaptable and flexible to new ideas, solutions and change.
Flexibility to work a full-time schedule that may include rotational coverage on evenings, weekends, and holidays as needed.
PAY TRANSPARENCY
A reasonable estimate of the current base pay range for this position is $20.19–$25.97. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.