CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Coordinator, Employee Service Center, you will be responsible for responding to inbound calls and emails from Chipotle’s Restaurant and Corporate employees. You will support them with general inquiries about their benefits, payroll, I-9, onboarding, and other daily functions through our HCM system Workday. This position answers inbound calls approximately 85% of the time and requires multitasking and using several systems.

WHAT YOU’LL DO

• Provide prompt and accurate Tier 1 support to Chipotle employees by answering incoming calls while managing and recording details in the case management system, ServiceNow.
• Escalate and triage escalated cases to internal Tier II partners as needed.
• Effectively use internal training resources and system guides as needed with each customer, such as payroll inquiries, benefit eligibility, and rehire status, etc.
• Assist employees with Workday functionality, including time entry, time off requests, and termination processes.
• Assist employees and managers with new hire onboarding questions.
• Provide general guidance on I9 process and uploads.
• Manage and update confidential employment information.
• Place outbound calls to employees and restaurants to return voicemails for follow up and resolution.

WHAT YOU’LL BRING TO THE TABLE

• A high school diploma or general education degree (GED) required.
• Associate degree from a 2-year college or bachelor’s degree (BA/BS) from 4-year College or University preferred.
• 0-1 years of experience in a customer service-oriented in a call center atmosphere.
• Experience with Microsoft Office tools and WebEx software required.
• Workday experience preferred.
• Bilingual in Spanish verbal and written preferred.
• Ability to handle difficult conversations in a calm, positive and respectful manner.
• Listen actively and problem solve.
• Strong attention to detail, clear written communication, and excellent proofreading skills.
• Demonstrated ability to effectively manage multiple priorities in a fast-paced environment.
• Maintain confidentiality and ensure information is managed appropriately.
• Adaptable and flexible to new ideas and change.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 3,400 restaurants as of December 31, 2023, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. Chipotle is ranked on the Fortune 500 and is recognized on Fortune's Most Admired Companies 2024 list and Time Magazine's Most Influential Companies. With over 115,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM.

PAY TRANSPARENCY

A reasonable estimate of the current base salary range for this position is $19.71 to $25.48 per hour. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more.  Visit https://jobs.chipotle.com/benefits

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.