Analyst, Infrastructure Support
Columbus, Ohio 500 Neil Ave, 43215CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Analyst, IT Infrastructure Support, you will support guest satisfaction by monitoring, and proactively resolving, advanced technical issues to include WAN and LANs, all connected network equipment, wireless connectivity, restaurant internet connectivity and corporate/cloud support needs. This individual will also serve as an escalation point for reactive issues as they develop. This individual will analyze patterns within infrastructure to develop and refine support tools and processes to improve proactive support within IT Infrastructure.
WHAT YOU’LL DO
Provide advanced technical support to all Chipotle IT users by identifying, analyzing, and troubleshooting resolutions to unique, advanced, and persistent issues.
Serve as an escalation point for issues reported to Tier 1 support.
Act as subject matter expert on technical areas of ownership for knowledge base development and refinement.
Provide coaching to tier 1 support teams in areas of ownership to ensure best practices.
Serve as a Technical point of escalation for infrastructure support team coordinators.
Update network internet configurations as needed / requested.
Monitor various tools to ensure infrastructure connectivity is maintained.
Proactively intervene when conditions degrade inside infrastructure.
Analyze patterns in network health to continually improve monitoring tools to ensure smooth infrastructure experience for all Chipotle users.
Assist in the smooth implementation of new applications and changes to the Restaurant Networks.
Enhance Production Acceptance process by ensuring resources (KB, tools, training) are available for Tier 1 and Tier 2 teams prior to new technology deployment.
Engage with Project/Product Management and Development teams by providing requirements designed to enhance the restaurant experience and minimize support requirements.
Stay engaged to cross train on new systems to extend support for all aspects of Chipotle infrastructure including SCCM client troubleshooting, Active Directory support, Office 365 – OneDrive access requests typically as part of user terminations, Exchange/Office365 mailbox remediations, AEM, DevOps and other access requests, select types of Conditional Access requests, various ACL adjustments.
Keeping up to date on trends and technological innovations.
WHAT YOU’LL BRING TO THE TABLE
High School Diploma or GED required.
Bachelor’s degree in related field preferred.
3-5 years of experience in Information Technology, preferably Network Support.
Network+ certification preferred.
Knowledge of network protocols, OSI, and TCP.
Strong problem-solving skills; analytical and conceptual thinking skills.
Ability to multi-task and adapt to new or unfamiliar technologies.
Strong Customer Service and organizational skills.
Ability to work independently and as part of a larger team.
Ability to communicate efficiently and effectively verbally and in writing to a diverse audience via multiple channels.
Ability to flex to the needs of a continuously changing business environment.
Ability to prioritize and manage workload effectively.
Critical thinking skills to analyze and develop future processes to ensure proactive support is maintained.
Must be open to a flexible schedule and available for on-call support on a rotating basis.
PAY TRANSPARENCY
A reasonable estimate of the current base pay range for this position is $65,000.00–$90,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.comif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.