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Specialist, Regional IT Field Services

Cleveland, Ohio 224 Euclid Avenue, 44114
Specialist, Regional IT Field Services (24010888)



Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.



As the Specialist, Regional IT Field Services, you will play a crucial role in ensuring the smooth operation and maintenance of IT systems across our regional offices. You will be responsible for providing technical support, troubleshooting issues, and implementing improvements to enhance efficiency and productivity. Your expertise will directly impact the business by minimizing downtime, optimizing system performance, and enabling teams to work seamlessly with IT infrastructure.


This will be a remote-based position, servicing Chipotle restaurants in the Pittsburgh, PA and Cleveland, Ohio area.



  • Plan and coordinate onsite visits to restaurants for proactive maintenance and reactive break-fix issues per established SLA. 
  • Providing tier 1 & 2 IT hardware, software, telephony, and connectivity support to restaurants.
  • Support Asset Management process by tracking, reporting, and monitoring asset status as required; including tracking of equipment replacements and validating current state of assets via organizational asset intelligence tools.
  • Support projects including but not limited to rollouts and upgrades.
  • Installation of IT systems at new restaurants and remodels.



  • A.A. in Computer Science or an equivalent in education and experience.
  • 2+ years of relevant work experience with IT support responsibilities.
  • Working knowledge of multi-unit restaurant hardware configurations and software applications and/or supporting or deploying Point of Sale systems preferred.
  • Experience effectively collaborating with other functions (e.g., executives, facilities, operations, and external partners).
  • Experience working in a remote capacity.
  • ITIL, A+, CCNA certificates/licenses preferred.
  • Software, hardware, telephony and connectivity problem solving.
  • Strong customer service.
  • Strong organizational skills and ability to prioritize work to meet deadlines.
  • Strong written and verbal communication skills including documentation and communication of status to end users, vendors, and team members.
  • Ability to adapt to changes in the work environment, manage competing demands and change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
  • Ability to focus on objectives while being detail oriented.
  • Ability to work independently.
  • Ability for significant local and regional travel, up to 90%.



Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit



A reasonable estimate of the current base salary range for this position is $22.11 to $37.98 per hour. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more.  Visit

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Primary Location: Ohio - Cleveland - 1986 - Downtown Cleveland-(01986)

Work Location:
1986 - Downtown Cleveland-(01986)
224 Euclid Avenue
Cleveland 44114

Job Information Technology Job Posting 03/27/2024 Job Number 24010888

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