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Specialist, Regional IT Field Services

San Jose, California 1645 Saratoga Ave, Ste 10, 95129
Specialist, Regional IT Field Services (22015475)



Provides IT field support for restaurants, regional office, and regional users within assigned region.  Ensures IT issues are addressed, resolved, escalated, communicated, and tracked while focusing on extraordinary customer service and end user satisfaction.




  • Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
  • Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
  • Performing preventative maintenance services through field visits and remote access
  • Providing after hours support through on-call rotation process
  • Ensuring restaurants and regional users are completely satisfied with support services
  • Training restaurant and regional users on basic use of hardware and software
  • Installing IT systems at new restaurants and remodels
  • Attending new restaurant openings



    A.A. in Computer Science or an equivalent in education and experience
  • Two (2) years of experience with IT support responsibilities
  • Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
  • Issue management and facilitation experience preferred
  • Strong customer service, organization, and communication skills
  • Strong process management skills
  • Ability to understand software, hardware, telephony and connectivity
  • Ability to acquire data
  • Ability to focus on objectives while being detail-oriented
  • Ability to work independently


Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 2,800 restaurants as of March 31, 2021, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. With over 97,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. Steve Ells, founder and former executive chairman, first opened Chipotle with a single restaurant in Denver, Colorado in 1993. For more information or to place an order online, visit WWW.CHIPOTLE.COM.



Food served fast doesn’t have to be a typical fast food experience.  Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.


Primary Location: California - San Jose - 1241 - Westgate Mall-(01241)

Work Location:
1241 - Westgate Mall-(01241)
1645 Saratoga Ave, Ste 10
San Jose 95129

Job Information Technology Job Posting May. 31, 2022 Job Number 22015475

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