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Service Leader

Kernersville, North Carolina

1020 S Main St, Suite G, 27284

Overview

Our crew members enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our crew members are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Chipotle, customer satisfaction is our highest priority, our crew members play an integral part in establishing a positive relationship with each of our clients.

  • Full Time
  • Varies Mid-Senior
  • No Travel

Cultivating the Best You Cultivating the Best You

Start Here, Grow Here

We love promoting from within. In fact, over 80% of our leaders started as Crew Members and have found a career at Chipotle.

  1. Crew, Full Time $44,300 Crew, Full Time Chart
  2. Kitchen Manager $49,200 Kitchen Manager Chart
  3. Service Manager $52,400 Service Manager Chart
  4. Apprentice $70,000 Apprentice Chart
  5. General Manager $89,900 General Manager Chart
  6. Restaurateur $113,500 Restaurateur Chart
Base Pay Benefits
& Bonus

The company-wide averages reflected above are for illustrative purposes only; actual individual compensation will vary based on performance and other factors.

Rewards

Position Persona

What makes a successful Service Leader? Check out the traits we’re looking for and see if you have the right skill level.

Traits
  • Entrepreneurial
  • Goal-oriented
  • Good listener
  • Leadership
  • Proactive
  • Problem-solver

Quote

“We garner amazing results but it wouldn’t be possible without bringing that family-like culture to the table.“

- Haris Khan, VP, Operations Services

Let’s talk details

See what being a Service Leader is all about, from daily responsibilities to general requirements

Service Leader (24005642)

Description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

 

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

 

WHAT YOU’LL DO

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:

  • Making sure great tasting, high quality food is served
  • Helping to resolve food quality issues
  • Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
  • Helping to resolve customer incidents and working to ensure positive customer experiences
  • Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
  • Developing and cross training all front of house Crew
  • Assisting with Crew performance reviews
  • Developing future Service Leaders
  • Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
  • Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
  • Ensuring the proper quantity of supplies are available as needed

 

WHAT YOU’LL BRING TO THE TABLE

  • Have Chipotle Crew member and/or Kitchen Leader experience
  • Be able to understand and articulate Chipotle’s Food With Integrity philosophy
  • Have knowledge and experience of cash handling policies and procedures
  • Have knowledge of Food Safety and health department matters
  • Have familiarity with office paperwork
  • Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
  • Have a high school diploma
  • Have restaurant experience

 

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com

 

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests. 

 

 


Primary Location: North Carolina - Kernersville - 2640 - Kernersville-(02640)

Work Location:
2640 - Kernersville-(02640)
1020 S Main St, Suite G
Kernersville 27284

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