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Service Manager

Hastings, Minnesota 0782 - Hastings-(00782) - 1769 North Frontage Road, Hastings 55033

At Chipotle, we’ve created something special: a better place to eat and work. Here, you’ll be part of a team that is working to cultivate nourished communities where wholesome food is enjoyed every day. To achieve this mission, we provide exceptional training and a clear career path – over 80% of our managers are promoted from Crew. But that’s not all – we also offer all of our employees a full range of benefits, including medical, dental, and vision insurance and up to $5,250 a year in tuition assistance. If this sounds like something you would like to be a part of, apply today.

  • Full and Part-Time
  • Level: Entry
  • Travel: No

Success Profile

What makes a successful Restaurant Team Member at Chipotle? Check out the traits we’re looking for and see if you have the right mix.

  • Team player
  • Personable
  • Responsible
  • Communicator
  • Ambitious
  • Enthusiastic

Looking for more? These traits are the cherry on top.

  • Curious
  • Detail-oriented
  • Focused
  • Efficient
  • Leadership
  • Multi-tasker
  • Positive
  • Proactive
  • Sincere


  • Healthcare

    Everyone is eligible for medical, dental, and vision coverage (even if you're part-time).

  • Education Assistance

    Earn your degree for as little as $250 a year, plus college credit for on-the-job training.

  • Holidays

    Spend your holidays with those who matter most (we always have room at our table!).

  • Sick Days

    Even the strongest can catch a cold. Rest up so you can get back to giving it your all.

  • Free Food

    Did somebody say free burritos? Enjoy a free meal during each shift and 50% off when not working.

  • Paid Vacation

    We work hard, but also make play a high priority. Enjoy some vacation time on us.

Job Details

Service Manager (15002693)


The Service Manager is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Managers to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed, and assist others with those tasks.

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:

Food Quality
Making sure great tasting, high quality food is served. Resolving food quality issues. Managing food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures.

Customer Interaction
Resolving customer incidents and working to ensure positive customer experiences.

Team Management
Managing crew breaks, shift changes, shift meetings, and line schedules. Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues. Training and developing future Service Managers.

Office Administration
Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork. Overseeing office equipment and making sure office supplies are ordered as necessary. Ensuring the proper quantity of supplies are available as needed. Troubleshooting back of house computers and POS system.

Ensuring the line and reach-in cooler are organized and clean. Managing daily and weekly cleaning of the line, dining room, restrooms, and patio. Assisting with the execution of marketing promotions.

The ideal candidate will:

• Have Chipotle Crew member and/or Kitchen Manager experience
• Be able to understand and articulate Chipotle’s Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Have managed office paperwork management before
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience

Primary Location: Minnesota - Hastings - 0782 - Hastings-(00782)

Work Location:
0782 - Hastings-(00782)
1769 North Frontage Road
Hastings 55033

Job: Restaurant Crew

Job Posting: Apr. 23, 2015

Job Number: 15002693

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