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Facilities Work Order Coordinator

Denver, Colorado 9999 - Wynkoop-(09999) - 1401 Wynkoop Street, Denver 80202
Facilities Work Order Coordinator (17028498)

Description
The Facilities Support Coordinator receives and responds to restaurant facilities work orders that arrive primarily through the platform used for Facilities. The FSC responds to restaurants, Facilities Specialists and vendors via the platform, phone and email. The FSC has a strong sense of urgency, attention to detail and great customer service skills.

In addition to following Chipotle’s Policies & Procedures, principal responsibilities include, but are not limited to:

Responsibilities:
•Respond to and process work orders immediately to achieve rapid response times with restaurants, Facilities Specialists and vendors
•Contribute to a culture of rapid turnaround, and extremely high-quality customer service for our restaurant managers and Facilities Specialist Team
•Review, analyze and re-categorize work orders as necessary
•Call restaurant managers for clarification of work orders
•Enforce standards with Facilities Specialist Team in terms of timeliness and queue management
•Identify issues and problems that arise within the platform used to track and trace work orders
•Train operations teams on how to use the platform and efficiently execute work orders
•Schedule and coordinate Preventative Maintenance, New Store Walkthrough visits and other meetings, as needed
•Reduce administrative work required of and performed by Facilities Specialists.

The ideal candidate will:
•Be available to work regular & non-traditional hours, including weekends. Shifts can be scheduled as early as 6AM and later afternoon shifts may run until 11 PM
•Have the ability to handle a high volume of work orders daily
•Have excellent customer service skills
•Have excellent written and verbal communication skills with strong attention to detail, organization and time management
•Possess the desire and ability to work collaboratively in a team environment
•Be able to work independently and efficiently
•Have the ability to use a PC, along with MS Office Suite software
•Have a sense of urgency when completing multiple tasks

Experience:
•Preferred B.A./B.S. in related field; OR equivalent experience
•Knowledge of restaurant operations a plus
•Technical knowledge of restaurant equipment a plus
•Have a desire for continuous learning and self-improvement

Primary Location: Colorado - Denver - 9999 - Wynkoop-(09999)

Work Location:
9999 - Wynkoop-(09999)
1401 Wynkoop Street
Denver 80202

Job: Facilities

Job Posting: Nov. 07, 2017

Job Number: 17028498

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