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Senior Global Security Operations Center Analyst

Columbus, Ohio 191 W Nationwide Blvd, 43215
Senior Global Security Operations Center Analyst (20030722)

Description

THE OPPORTUNITY
The Chipotle Global Security Operations Center (GSOC) is a 24/7 crisis monitoring and reporting center that provides real time risk response and analysis for office and restaurants. This team provides a safe and distraction free environment for all guests and employees The GSOC provides warnings and guidance on instances such as: threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our people across the company in support of the Asset Protection vision. The Security Operations Center (GSOC) Sr. Analyst serves as the Subject Matter Expert (SME) for all operations and procedures of GSOC and provides operational guidance to the team of Analysts. This individual assists the GSOC Manager with policy implementation and training. This individual monitors external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. This individual reports these events to our field, restaurant, and/or home office partners. The Sr. Analyst applies critical thought to generate detailed threat assessment reports and other ad-hoc, time-sensitive, crisis-related intelligence summaries. This individual also supports answering asset protection and crisis related calls from employees and partners.

WHAT YOU’LL DO

  • Serves as the SME within the department and provides coaching and training to all GSOC Analysts on situational incidents requiring timely direction, crisis incident protocols, application of proper techniques for customer interaction / issues resolution, and GSOC systems operation
  • Creates intelligence summaries and threat assessments related to crisis events, to include but not limited to; pandemic, protests and demonstrations, weather events, and business impact as needed.
  • Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally
  • Monitors the security and safety for all employees through access control, burglar alarms, fire safety systems, and CCTV system, including those who travel or work at our office locations. Coordinates issue resolution with the enterprise asset protection team or external resources, May follow-up with the employee, leadership and internal partners as needed
  • Supports the development of proper reporting and customer interaction procedures and policies
  • Accurately and concisely report incidents dealing with theft, safety, and other asset protection issues
  • Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation, escalating to appropriate internal partners and leadership based on the findings
  • Provides guidance and operational oversight in the absence of the GSOC Manager to include assessing and identifying when a crisis situation requires communication to business partners and executive leadership

WHAT YOU’LL BRING TO THE TABLE

  • Bachelor’s Degree in a related field (i.e.: business, emergency management, or criminal justice)
  • Experience supporting an a crisis management and/or security operations
  • Expert knowledge of crisis and incident management
  • Strong decision-making capability
  • Ability to build rapport and fosters relationships working well within a team-oriented environment
  • Exemplary customer service and active listening skills
  • Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety
  • Self-motivated, proactive approach in the application of GSOC, Crisis Management, and Global Security practices
  • Detailed, working knowledge of building security, fire, and safety systems
  • Excellent verbal and written communication skills
  • Strong computer skills in Microsoft Office, Excel, and Powerpoint
  • Excellent Organizational and Project Management skills
  • Ability to work a variable schedule to support the global operations of a 24/7 team
  • Experience in Asset Protection investigations & physical security preferred
  • Ability to fluently speak a second language a plus (Spanish, French, German) preferred
  • Asset Protection/Security/Investigations a plus
  • CPR and first aid training preferred

WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without added colors, flavors or other additives. Chipotle has more than 2,600 in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. With more than 80,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.

CULTIVATING A BETTER WORLD

Food served fast doesn’t have to be a typical fast food experience. Chipotle has always done things differently, both in and out of our restaurants. We're changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you'll join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.


Primary Location: Ohio - Columbus - 8887 - 191 W Nationwide-(08887)

Work Location:
8887 - 191 W Nationwide-(08887)
191 W Nationwide Blvd
Columbus 43215

Job Corporate Job Posting Nov. 04, 2020 Job Number 20030722

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