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IT Corporate Support Specialist

Columbus, Ohio 500 Neil Ave, 43215
IT Corporate Support Specialist (22021213)



Under direct supervision, provides advanced technical support to the restaurants. Consultant is responsible for monitoring the service now tool, determine problem resolutions, and write knowledge base articles to be distributed for continued support. Consultant will also be responsible for assisting in deployment of packages to Chipotle restaurant systems.



In addition to following Chipotle’s policies and procedures, principal accountabilities include, but are not limited to:

  • Identifying, analyzing, and troubleshooting solutions to key Restaurant IT issues
  • Providing Tier 2 IT hardware and software support to restaurants after Tier 1 resources have been exhausted
  • Diagnosing root causes, deriving plans to remediate issues, delivering against plans, and providing quantifiable data to support remediation of identified issues
  • Leading IT rollouts and projects, as well as training tier 1 and tier 2 support to execute rollout tasks
  • Identifying, creating, writing, and maintaining documents for IT knowledge base, as well as updating, reviewing, and improving documents created by IT personnel for IT knowledge base
  • Working in conjunction with IT Restaurant Systems in analyzing larger problems, identifying potential solutions, and collaborating in problem resolution.
  • May perform other duties as assigned.



  • High School Diploma or GED required, B.A./B.S. in related field preferred
  • 1-3 years of experience in related field
  • A+, Aloha Software experience Preferred
  • Advanced Windows troubleshooting, Excellent problem-solving skills



Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 3,000 restaurants as of March 31, 2022, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. Chipotle is ranked on the Fortune 500 and is recognized on the 2022 list for Fortune's Most Admired Companies. With over 100,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM.



Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

Primary Location: Ohio - Columbus - 8890 - 500 Neil Ave-(08890)

Work Location:
8890 - 500 Neil Ave-(08890)
500 Neil Ave
Columbus 43215

Job Information Technology Job Posting Jul. 26, 2022 Job Number 22021213

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