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Facilities Support Coordinator

Columbus, Ohio 500 Neil Ave, 43215
Facilities Support Coordinator (22022398)



The Facilities Support Coordinator receives and responds to restaurant facilities
work orders that arrive primarily through the platform used for Facilities. The FSC responds to restaurants, Facilities Specialists and vendors via the platform, phone and email. The FSC has a strong sense of urgency, attention to detail and great customer service skills.


  • Respond to and process work orders immediately to achieve rapid response times with restaurants, Facilities Specialists and vendors
  • Contribute to a culture of rapid turnaround, and extremely high-quality customer service for our restaurant managers and Facilities Specialist Team.
  • Review, analyze and re-categorize work orders as necessary
  • Call restaurant managers for clarification of work orders and offer troubleshooting tips to resolve issue
  • Enforce standards with Facilities Specialist Team in terms of timeliness and multiple queue management
  • Identify issues and problems that arise within the platform used to track and trace work orders
  • Train operations teams on how to use the platform and efficiently execute work orders
  • Schedule and coordinate Preventative Maintenance, New Store Walkthrough visits and other meetings, as needed
  • Reduce administrative work required of and performed by Facilities Specialists
  • Following through on all work orders to ensure completion of every level/priority 



  • Be available to work regular & non-traditional hours, including nights, weekends and some holidays. Shifts can be scheduled as early as 5AM and nights shifts can run until 12:00AM.
  • Have the ability to handle a high volume of work orders and phone calls daily
  • Have excellent customer service skills
  • Have excellent written and verbal communication skills with strong attention to detail, organization and time management
  • Possess the desire and ability to work collaboratively in a team environment
  • Be able to work independently and efficiently
  • Have the ability to use a PC, along with MS Office Suite software
  • Have a sense of urgency when completing multiple tasks at once
  • Preferred B.A./B.S. in related field; OR equivalent experience
  • Knowledge of restaurant operations a plus
  • Technical knowledge of restaurant equipment a plus
  • Have a desire for continuous learning and self-improvement
  • Excellent verbal and written skills
  • Minimum typing speed of 40 words per minute
  • Restaurant: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)
  • Administrative: 1 year (Preferred)


Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 3,000 restaurants as of June 30, 2022, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. Chipotle is ranked on the Fortune 500 and is recognized on the 2022 list for Fortune's Most Admired Companies. With over 100,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM.



Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.







Primary Location: Ohio - Columbus - 8890 - 500 Neil Ave-(08890)

Work Location:
8890 - 500 Neil Ave-(08890)
500 Neil Ave
Columbus 43215

Job Facilities Job Posting Aug. 03, 2022 Job Number 22022398

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