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Administrator, Salesforce Marketing Cloud - REMOTE

Columbus, Ohio 500 Neil Ave, 43215
Administrator, Salesforce Marketing Cloud - REMOTE (22012505)

Description

THE OPPORTUNITY

The Salesforce Marketing Cloud Administrator is responsible for the overall performance management of the Salesforce MC Platform. The administrator will work closely with organizational units, team leaders, and subject matter experts to identify, develop, and deploy new business processes.

 

This role is part administrator, part technical project manager, and part Salesforce analyst. Reporting directly to the Enterprise Application Support Manager, this role will focus primarily on the Marketing Cloud implementations and configurations of the platform according to business specifications, ensuring ease of use for users of any technical level to leverage. In addition to this, the Administrator will stay up-to-date on the platform’s new tools, capabilities, and updates and devise plans for how they can be utilized within Chipotle.

 

WHAT YOU’LL DO

In addition to following and supporting Chipotle’s policies and procedures, principal accountabilities include, but are not limited to:

  • Works in coordination with business units to understand platform requirements and advise on how requirements can best be accomplished.
  • Solicits, evaluates and configures complex journey builds, creates trigger/automation processes, and working parameters for Marketing Cloud compatibility to create seamless customer experiences across every touchpoint.
  • Monitors performance and maintains the Marketing Cloud system according to business requirements.
  • Execute all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
  • Create and maintain API and data integration processes between Salesforce and other services.
  • Perform root cause analysis and resolution for all Salesforce Marketing issues.
  • Create and maintain Data Extensions and segmentation groups and track emails and develop relevant reports and dashboards.
  • Create journeys using Journey Builder.
  • Build internal technical & architectural documentation, manuals, and policies
  • Upgrade Marketing Cloud system with new releases and models.
  • Troubleshoots issues and outages with Marketing Cloud or systems that connect to Marketing Cloud.

 

WHAT YOU’LL BRING TO THE TABLE

  • Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience required
  • Additional years of direct experience demonstrating proficiency in a Marketing Cloud environment may be considered in lieu of formal education preferred.
  • 3+ years administering and supporting Salesforce
  • Experience integrating Salesforce into 3rd party tools; leveraging existing API's or developing new API's. Experience working on Salesforce instances; managing upgrades, creating journeys.
  • Salesforce certified Admin required
  • Salesforce platform developer preferred
  • Advanced knowledge of HTML / CSS and ability to assist with creation and troubleshooting of email templates and Cloud Pages.
  • Understanding of Agile and Scrum development processes
  • Knowledge of Salesforce Service Cloud Lightning
  • Knowledge of Salesforce Communities, Live Agent, Einstein, Social Studio, or Chatbot
  • Must demonstrate exceptional verbal and written communication skills with a demonstrated ability to understand and articulate complex requirements.
  • Ability to work as part of a team, build strong relationships, solve problems, improve processes, analyze trends, identify efficiencies, and champion change.
  • Must demonstrate exceptional verbal and written communication skills with a demonstrated ability to understand and articulate complex requirements.
  • Ability to acquire and evaluate data.
  • Ability to triage problems in a practiced, measured, best practice. 
  • Ability to prioritize work and manage a portfolio of tasks.

WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has 3,000 restaurants as of February 16, 2022, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. Chipotle is ranked on the Fortune 500 and is recognized on the 2021 lists for Forbes' America's Best Employers and Fortune's Most Admired Companies. With nearly 102,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM.

 

CULTIVATING A BETTER WORLD

Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.


Primary Location: Ohio - Columbus - 8890 - 500 Neil Ave-(08890)

Work Location:
8890 - 500 Neil Ave-(08890)
500 Neil Ave
Columbus 43215

Job Information Technology, Marketing Job Posting Apr. 29, 2022 Job Number 22012505

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